How to Set Up Email on iPhone and iPad

The quickest way is a settings file, an Apple configuration profile, that you download from the control panel and install on the device. It carries the server names, ports and security settings for your mailbox, so you type nothing but your password. If you cannot sign in to the control panel, or you would rather enter the settings yourself, the manual steps are further down.

Before you start

• Your full email address (for example you@yourdomain.com) and your mailbox password. This is the password of the mailbox itself, not the one you use to sign in to the control panel.
• Do everything on the iPhone or iPad you are setting up: the file must be downloaded on the device that will use it.

Install the settings file

1. On the iPhone or iPad, open Safari and sign in to the control panel at system.atriomail.com.
2. Open Email Mailboxes and tap the mailbox you want on this device.
3. At the top of the mailbox page, tap Set up on iPhone, iPad or Mac.
4. Safari asks whether to allow the download. Tap Allow, then Close.
5. Open Settings and go to General → VPN & Device Management. The downloaded profile is listed there, named after AtrioMail and your email address. (A Profile Downloaded row at the top of Settings opens the same screen.)
6. Tap the profile, tap Install, enter your device passcode if asked, and tap Install again. iOS shows the profile as Not Signed. That is expected: the file is generated for your mailbox when you tap the button and carries no signature.
7. Enter your mailbox password whenever the installer asks for it. The file does not contain it.
8. Tap Done and open Mail. Your mailbox is listed and starts downloading messages.

The file holds no password and is made for the mailbox you opened, so you can install it on every device you use. Download it again on each one.

What the file sets up

Incoming mail (IMAP) and outgoing mail (SMTP), both on mail.atriomail.com over encrypted connections, with your full email address as the user name. It is the same mailbox you reach in webmail; nothing changes on the server.

Manual setup

Mail does not find these settings for your domain by itself, so without the file it asks for them. Enter the same server for incoming and outgoing mail.

1. Open Settings → Mail → Accounts (on iOS 18 and later: Settings → Apps → Mail → Mail Accounts).
2. Tap Add Account → Other → Add Mail Account.
3. Enter your name, your full email address, your mailbox password and a description, then tap Next.
4. Choose IMAP and fill in both servers:
   • Incoming mail server (IMAP): host name mail.atriomail.com, user name your full email address
   • Outgoing mail server (SMTP): host name mail.atriomail.com, user name your full email address
5. Tap Next, wait for the checkmarks, then tap Save.

If iOS asks for ports: incoming (IMAP) port 993 with SSL/TLS, outgoing (SMTP) port 587 with STARTTLS. The same settings are on the Dashboard, in the Connect your mail client card.

The file, the server name and your panel

The settings file and the server name belong to the control panel you sign in to. If your mailboxes come from a company that runs the control panel under its own name and address, sign in there and download the file there: it carries that panel's own mail server name, the one shown on that panel's Dashboard in the Connect your mail client card.

Troubleshooting

• "Cannot Verify Server Identity" during manual setup: do not tap Continue. Tap Cancel, check that both host names are exactly mail.atriomail.com, and try again. If the warning keeps appearing, contact support.
• "Wrong password": use the mailbox password, not the control panel password. If you have forgotten it, the person who manages the mailbox can set a new one on the mailbox page in the control panel (Reset Password).
• To remove the account later: for a mailbox installed from the file, go to Settings → General → VPN & Device Management, tap the profile and tap Remove Profile. This removes the mailbox from the device only; your messages stay on the server.
• New mail arrives late: iOS checks this kind of account on a schedule. Go to Settings → Mail → Accounts → Fetch New Data and choose a shorter interval.

Need help?

Contact support through the live chat in the control panel.