How to Set Up Email in Outlook (Windows/Mac)

Configure your AtrioMail email in Microsoft Outlook for Windows or Mac.

Before You Start

Make sure you have:

• Microsoft Outlook installed
• Your full email address (you@yourdomain.com)
• Your email password
• Internet connection

Method 1: Manual Setup (Recommended)

Entering the settings yourself is the most reliable way to connect Outlook.

Step 1: Start Manual Setup

1. Launch Microsoft Outlook
2. If this is your first account, you'll see the welcome screen; if not, go to File → Add Account
3. Enter your email address
4. Click "Advanced options"
5. Check "Let me set up my account manually"
6. Click "Connect"

Step 2: Choose Account Type

1. Select "IMAP" (recommended)
2. Click "Connect"

Step 3: Incoming Mail Settings

Enter these settings exactly:

• Server: mail.atriomail.com
• Port: 993
• Encryption: SSL/TLS
• Username: Your full email address
• Password: Your email password

Step 4: Outgoing Mail Settings

Enter these settings:

• Server: mail.atriomail.com
• Port: 587
• Encryption: STARTTLS
• Username: Your full email address
• Password: Your email password

Step 5: Complete Setup

1. Click "Next"
2. Wait for Outlook to test the connection
3. Click "Done" when successful

Method 2: Let Outlook Look Up the Settings

Outlook can try to find the settings on its own. This does not work for every domain, so check the result:

1. Go to File → Add Account
2. Enter your email address and click "Connect"
3. Select "IMAP/POP" if prompted, then enter your password
4. If Outlook fills in settings, make sure both servers are mail.atriomail.com with the ports above
5. If it fails, or shows a different server, use Method 1

Test Your Email

1. Send a test email to yourself
2. Check if you receive it
3. Try replying to the test email
4. Verify sent items appear in Sent folder

Troubleshooting

Can't Connect to Server

• Verify server name: mail.atriomail.com (not a different subdomain like "imap.")
• Check ports: 993 (IMAP), 587 (SMTP)
• Ensure username is your FULL email address
• Try retyping your password

Authentication Failed

• Double-check your password
• Make sure Caps Lock is off
• Reset your password if needed
• Check if account is active

Emails Not Syncing

• Right-click inbox → Click "Update Folder"
• Go to Send/Receive → Send/Receive All Folders
• Check internet connection
• Restart Outlook

Outlook Settings Reference

IMAP Settings (Recommended)

POP3 Settings (Not Recommended)

Advanced Settings

Change Sync Frequency

1. Go to File → Account Settings
2. Select your account → Change
3. Click More Settings
4. Go to Advanced tab
5. Adjust "Check for new messages every X minutes"

Keep Emails on Server

1. Account Settings → More Settings
2. Go to Advanced tab
3. Check "Leave a copy of messages on the server"
4. Set how long to keep them

Need Help?

Having trouble setting up Outlook? Contact support through the live chat in the control panel.