Why Are My Emails Not Sending?

Why Are My Emails Not Sending?

If your emails aren't sending, don't worry! This is usually an easy fix. Let's check the most common causes:

1. Check Your Internet Connection

What to do:

1. Make sure you're connected to Wi-Fi or have cellular data
2. Try opening a website to test your connection
3. If you're on Wi-Fi, try turning it off and back on

2. Verify Your Email Settings

Check these settings:

• Outgoing Server: Should be mail.atriomail.com
• Port: 587 with STARTTLS (or 465 with SSL)
• Username: Your full email address
• Password: Your mailbox password (not your control panel password)

These settings are shown on the Dashboard, in the Connect your mail client card.

3. Check Your Email Quota

Your mailbox might be full!

1. Log into system.atriomail.com
2. Go to Email Mailboxes
3. Open the mailbox and check its storage usage
4. If it is full, delete some old emails, or raise the mailbox size with Disk space in the mailbox's Storage section (extra storage is sold in 5 GB blocks at $0.60 per block per month)

4. Verify Recipient Email Address

Make sure the email address you're sending to is correct:

• No typos in the email address
• Includes the @ symbol
• Has a valid domain (like .com, .net, etc.)

5. Check for Error Messages

Look for any error messages when you try to send. Common ones:

• "Authentication failed" - Wrong password
• "Connection refused" - Wrong server settings
• "Quota exceeded" - Mailbox is full

Still Not Working?

If you've tried all these steps and emails still won't send:

1. Contact support through the live chat in the control panel
2. Tell us what error message you're seeing
3. Support is available during business hours