Why Am I Not Receiving Emails?

Why Am I Not Receiving Emails?

If emails aren't arriving in your inbox, don't worry! Let's check the most common causes and fix them:

1. Check Your Spam/Junk Folder

This is the #1 reason! Many emails end up in spam by mistake.

1. Open your email app or webmail
2. Look for a folder called "Spam", "Junk", or "Trash"
3. Check if the missing emails are there
4. If you find them, mark them as "Not Spam"

2. Check Your Mailbox Storage

If your mailbox is full, new emails can't be delivered.

1. Log into system.atriomail.com
2. Go to Email Mailboxes
3. Look at the storage shown for the mailbox: is it full?
4. If it is, delete old emails or raise Disk space in the mailbox's Storage section

3. Verify Forwarding

Check whether the mail is being passed on somewhere else:

1. In the control panel, open Email Forwarders and Email Catch-All and check the entries on your domain
2. In your webmail or mail app, look for a redirect or forwarding rule
3. Remove anything you did not set up on purpose

4. Check Email Filters/Rules

You might have a filter that's moving emails automatically:

1. Open your webmail or mail app settings
2. Look for "Filters", "Rules", or "Sorting"
3. Check if any filters are moving emails to folders
4. Disable or adjust filters as needed

5. Verify Your Email Address

Make sure the sender has the correct email address:

• Ask them to double-check the spelling
• Confirm they're sending to the right domain
• Try sending a test email to yourself

6. Check Server Settings (Advanced)

If you're using an email app, verify these settings:

• Incoming Server: mail.atriomail.com
• Port: 993 (IMAP) or 995 (POP3)
• Security: SSL/TLS enabled

7. Check the Domain's DNS

If no mail at all arrives for a domain, its MX record may not point here yet, or it may still point at a previous provider.

1. Go to Tools → DNS Checker and run a check on the domain
2. Fix anything reported as missing or wrong, using the values in the domain's DNS Setup dialog under Email Domains
3. DNS changes can take up to 48 hours to be seen everywhere, though most show up sooner

8. Check for Blocked Senders

If you're not receiving emails from a specific sender:

1. Check your blocked senders list in your webmail or mail app
2. Ask them to check whether their domain or sending server appears on blocklists

9. Test Email Delivery

Send yourself a test email:

1. Use another email account (Gmail, Yahoo, etc.)
2. Send an email to your address here
3. Wait a few minutes
4. Check all folders (Inbox, Spam, Junk)

Still Not Receiving Emails?

If you've tried everything above:

1. Contact our support team through the live chat in the control panel
2. Tell us:
   • When the problem started
   • If it's all emails or specific senders
   • What you've already tried
   • The exact text of any bounce message the sender received
3. We'll look into it during business hours