Account Suspension and Reactivation

What happens if an account is suspended.

Why Accounts Suspend

1. Payment failure - Card declined
2. Policy violation - Terms breach
3. Suspicious activity - Security review
4. Overdue payment - Unpaid invoices

What Happens

• ❌ New mailboxes cannot be created
• ❌ Sign-in to the control panel is blocked, so contact support to sort out a suspension
• ✅ Your mail is not deleted because of the suspension

Reactivation

For payment issues:

1. Contact support so we can take the outstanding payment
2. Once the payment goes through, the account is switched back on

For policy violations:

1. Read the suspension message shown when you try to sign in
2. Contact support
3. Resolve the issue
4. Ask for reactivation

Prevention

• ✅ Keep payment current
• ✅ Update expiring cards before they lapse, from Subscription → Manage Subscription
• ✅ Watch your email for payment notices, which we send before a suspension
• ✅ Follow the terms of service

Your Data

Suspension does not delete your mail. Cancelling the account does: account data is deleted on cancellation, so move your mail out with any IMAP tool before you cancel.

Need Help?

Contact support to resolve a suspension.