Email Client Troubleshooting

Quick fixes for email client issues.

Can't Connect

• Verify the server address is exactly mail.atriomail.com
• Check your internet connection
• Verify the port numbers: IMAP 993 (SSL/TLS), POP3 995 (SSL/TLS), SMTP 587 (STARTTLS) or 465 (SSL)
• Check your firewall or network is not blocking those ports

Authentication Failed

• Use your full email address as the username
• Check the password (no leading or trailing spaces)
• Make sure the mailbox still exists in Email Mailboxes
• Reset the password: open the mailbox in Email Mailboxes and use Reset Password, then update it in every app

Can't Send Email

• Verify the SMTP server is mail.atriomail.com
• Check the outgoing port (587 with STARTTLS, or 465 with SSL)
• Verify SMTP authentication is enabled
• Use the same username and password as for incoming mail

Emails Not Syncing

• Check your internet connection
• Verify the account is set up as IMAP, not POP3 (POP3 downloads to one device only)
• Refresh manually, then restart the email client
• Remove and re-add the account if it still does not sync

Certificate Errors

• Do not accept a certificate warning
• Check the server address matches mail.atriomail.com exactly, with no extra prefix such as "imap."
• Update your email client and your device's operating system
• If the warning stays, contact support before you continue

Get Help

Check your settings: the Connect your mail client card on the Dashboard lists the server, ports and security for incoming and outgoing mail.

Still stuck? Contact support through the live chat in the control panel and say which app you use, the exact error text and what you have already tried. Support is available during business hours.

Tip: most issues turn out to be incorrect server settings.