Setting Up Email on iPhone/iPad

Quick setup for iOS devices. Have your full email address and your mailbox password ready (the mailbox password, not your control panel password).

Quickest: install the settings file

Do this on the iPhone or iPad itself.

1. In Safari, sign in to the control panel at system.atriomail.com, open Email Mailboxes and tap the mailbox.
2. Tap Set up on iPhone, iPad or Mac at the top of the page and allow the download.
3. Open Settings → General → VPN & Device Management, tap the downloaded profile and tap Install. iOS shows it as Not Signed; that is expected, the file is generated for your mailbox and carries no signature.
4. Enter your mailbox password when asked. The file does not contain it.
5. Open Mail: your mailbox is there.

Add the account by hand

1. Settings → Mail → Accounts (iOS 18 and later: Settings → Apps → Mail → Mail Accounts)
2. Add Account → Other → Add Mail Account
3. Enter: Name, Email, Password, Description
4. Tap Next
5. Select IMAP and enter the server settings (below)
6. Tap Save

Server settings

Use your full email address as the user name for both servers:

• Incoming (IMAP): mail.atriomail.com, port 993, SSL/TLS
• Outgoing (SMTP): mail.atriomail.com, port 587, STARTTLS

Get Settings: they are also on the Dashboard, in the Connect your mail client card. The file and these settings belong to the panel you sign in to: if your mailboxes come from a company with its own control panel address, use that panel, and its server name.

Troubleshooting

• "Cannot Verify Server Identity": do not accept the warning. Check that the server name is exactly mail.atriomail.com, and contact support if the warning keeps appearing.
• "Cannot Connect": check the server address and ports
• "Wrong Password": verify credentials (use your mailbox password, not your control panel password)

Testing

1. Open Mail app
2. Check inbox loads
3. Send test email

Need Help?

Contact support through the live chat in the control panel.