How to Set Up Email in Apple Mail (Mac)

The quickest way is a settings file, an Apple configuration profile, that you download from the control panel and install on the Mac. It carries the server names, ports and security settings for your mailbox, so you type nothing but your password. If you cannot sign in to the control panel, or you would rather enter the settings yourself, the manual steps are further down.

Before you start

• Your full email address (for example you@yourdomain.com) and your mailbox password. This is the password of the mailbox itself, not the one you use to sign in to the control panel.
• Do everything on the Mac you are setting up: the file must be downloaded on the computer that will use it.

Install the settings file

1. On the Mac, open Safari and sign in to the control panel at system.atriomail.com.
2. Open Email Mailboxes and click the mailbox you want on this Mac.
3. At the top of the mailbox page, click Set up on iPhone, iPad or Mac. If Safari asks whether to allow the download, click Allow. The file, ending in .mobileconfig, lands in your Downloads folder.
4. Open the downloaded file (double-click it in Downloads). macOS says the profile must be installed from System Settings.
5. Open System Settings → General → Device Management (on macOS 13 Ventura: Privacy & Security → Profiles). The profile is listed under Downloaded, named after AtrioMail and your email address.
6. Double-click the profile and click Install. macOS points out that the profile is not signed. That is expected: the file is generated for your mailbox when you click the button and carries no signature. Enter your Mac login password if asked.
7. Enter your mailbox password whenever the installer asks for it. The file does not contain it.
8. Open Mail. Your mailbox is listed and starts downloading messages.

The file holds no password and is made for the mailbox you opened, so you can install it on every Mac, iPhone and iPad you use. Download it again on each one.

What the file sets up

Incoming mail (IMAP) and outgoing mail (SMTP), both on mail.atriomail.com over encrypted connections, with your full email address as the user name. It is the same mailbox you reach in webmail; nothing changes on the server.

Manual setup

Mail does not find these settings for your domain by itself, so without the file it asks for them. Enter the same server for incoming and outgoing mail.

1. Open Mail. For your first account the list of account types appears on its own; otherwise choose Mail → Add Account.
2. Select Other Mail Account and click Continue.
3. Enter your name, your full email address and your mailbox password, then click Sign In.
4. When Mail asks for the server settings, fill in:
   • Account type: IMAP
   • Incoming mail server: mail.atriomail.com
   • Outgoing mail server: mail.atriomail.com
   • User name: your full email address, for both servers
5. Click Sign In, then Done.

If Mail needs the ports, open Mail → Settings (Preferences on older versions) → Accounts, select the account, open Server Settings and use port 993 with SSL/TLS for the incoming server (IMAP) and port 587 with STARTTLS for the outgoing server (SMTP). The same settings are on the Dashboard, in the Connect your mail client card.

The file, the server name and your panel

The settings file and the server name belong to the control panel you sign in to. If your mailboxes come from a company that runs the control panel under its own name and address, sign in there and download the file there: it carries that panel's own mail server name, the one shown on that panel's Dashboard in the Connect your mail client card.

Troubleshooting

• A certificate warning or "Cannot verify server identity" during manual setup: do not accept it. Check that both server names are exactly mail.atriomail.com and try again. If the warning keeps appearing, contact support.
• "Wrong password": use the mailbox password, not the control panel password. If you have forgotten it, the person who manages the mailbox can set a new one on the mailbox page in the control panel (Reset Password).
• To remove the account later: for a mailbox installed from the file, go to System Settings → General → Device Management, select the profile and click the minus button (Remove). This removes the mailbox from this Mac only; your messages stay on the server.
• Mail will not send: check that the outgoing server uses your full email address and the mailbox password, with authentication by password.

Need help?

Contact support through the live chat in the control panel.